Urban Petal - UP009

Welcome to Fiora by Talha Anees. We are committed to delivering your orders quickly, safely, and efficiently across Pakistan. Please review our shipping policy below.

Order Processing

All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is confirmed and dispatched, you will receive an order update through WhatsApp, SMS, or email.

Delivery Time

We strive to deliver your orders as quickly as possible.

Estimated Delivery Times:

• Major Cities: 2–4 Business Days
• Other Cities & Remote Areas: 3–7 Business Days

Delivery times may vary during peak seasons, sales events, public holidays, or due to courier service delays.

Shipping Charges

🚚 Free Shipping All Over Pakistan

We proudly offer free delivery on all orders across Pakistan with no hidden charges.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service nationwide. Customers can pay for their orders at the time of delivery.

Order Tracking

After your order has been shipped, a tracking number will be provided so you can track the status of your parcel through the courier service.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to:

• Weather conditions
• Public holidays
• Natural disasters
• Courier operational issues
• High order volumes

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Fiora by Talha Anees is not responsible for delays or failed deliveries resulting from incorrect addresses, phone numbers, or incomplete information.

Failed Delivery Attempts

If a customer is unavailable to receive the parcel after multiple delivery attempts, the order may be returned to us. In such cases, additional shipping charges may apply for re-dispatching the order.

Damaged or Missing Items

If you receive a damaged parcel or if any item is missing from your order, please contact us within 48 hours of receiving your package. Our support team will assist you in resolving the issue as quickly as possible.

Contact Information

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Fiora by Talha Anees
📧 Email: fiorabytalhaanees.com@gmail.com
📱 WhatsApp: 0343-7620098

We have a 7-day return policy, which means you have 7days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fiorabytalhaanees.com@gmail.com. Please note that returns will need to be sent to the following address: [Sardar Market Tata Bazar Faisalabad] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fiorabytalhaanees.com@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fiorabytalhaanees.com@gmail.com.